Welcome to the Office of the Treasurer/Collector
Delinquent tax and water payments are done through various processes such as sending demand bills, applying water liens, utilizing the Deputy Tax Collector as well as tax takings which are done annually.
Annual parking decals and business licensing fees are collected in this office. In addition, Municipal Lien Certificate requests are received and processed at a rate of $50.00 per parcel.
The goal is to achieve these responsibilities while providing the highest level of customer service and support to all of the Town's taxpayers as well as satisfy the legal requirements set forth in Massachusetts General Laws and the Town's bylaws.
The Town of Norfolk is on a quarterly Real Estate/Personal Property tax due date cycle being mailed semi-annually.
Real Estate/Personal Property due dates are August 1, November 1, February 1, and May 1.
The preliminary bills are issued by June 30th for the first and second quarter taxes. Those are calculated by using half of the previous year's total tax bill.
The actual tax bill, calculated at the new tax rate, is issued by December 31st and is for the third and fourth quarters.
Water bills are on a quarterly due date cycle and mailed quarterly.
Water bill due dates are on or close to August 10, November 10, February 10, and May 10.
The Treasurer/Collector’s office hours are Monday-Thursday 9 a.m. - 6 p.m. The office is closed on Fridays.
Staff is available during office hours to receive calls (508-520-0058) as well as respond to emails (tcoffice@norfolk.ma.us) in order to assist residents with any questions relating to tax billing or payments.
Other than in person drop-off at the window, there are several options for residents to submit payments to the Town including U.S. mail, the locked drop-box outside Town Hall at the parking lot entrance, and online payments. Online payments can be made through the Town’s website www.norfolk.ma.us. From the Treasurer/Collector’s page, Real Estate, Personal Property, and Motor Vehicle taxes, as well as Water bills can be paid. Payments for other Town department’s fees and services are available through those specific department website pages.
OFFICE STAFF:
| Anne Marie Duggan, CMMT, CMMC | Treasurer/Collector |
| Karen Tripp | Assistant Treasurer/Collector |
| Sara Hillery | Assistant Payroll Administrator |