The Mission of the Norfolk Fire Department is to deliver exceptional professional and proactive service in an expeditious manner to meet the needs of the community.
The Department responds to all requests for assistance within the community for fires, medical emergencies, motor vehicle accidents or rescue situations along with requests for public assistance. Through the Department's Firefighter/Paramedics advanced life support (ALS) is provided to patients in need of advanced emergency medical care.
Fire Personnel train regularly for fire and rescue emergencies. Firefighters continually remain ready conducting evolutions with self contained breathing apparatus, ladders, hand tools and stretching hose lines. Furthermore, Firefighters inspect and train daily with the fire apparatus to ensure readiness.
Staffing for the Department is a combination of career on-duty personnel and call-firefighters under the leadership of Fire Chief Erron Kinney and Deputy Chief Jack Kelley. Kate Howarth serves as the Department's EMS Director, responsible for ensuring that the quality of emergency medical services delivered meets the community's expectations and complies with Federal and State Regulations.
The career staff are divided into four work groups, each group working 24-hour tours totaling a 42-hour average work week. Please do not hesitate contacting our staff at their email addresses.
Community fire prevention and health care training are priorities for the Department. Capt. Mike Findlen is the Department's fire prevention coordinator and directs fire safety programs throughout the year for the community's youths. The Fire Department also provides community medical training through the delivery of CPR and AED programs for town employees and residents.
Firefighters Certified as Fire Inspectors provide inspections to enhance life safety for building occupants and to reduce the incidence of fires. Inspections are conducted of all buildings, with the exception of one-and-two-family dwellings annually. Under Massachusetts General Law, Chapter 148, the Fire Chief in conjunction with the Building Commissioner, inspect all buildings which are considered places of public assembly. Also, Firefighters inspect all new home construction and residences being offered for resale for operational fire alarms and carbon monoxide detection; installation of LPG containers used for heating or cooking; new oil burner installations and the removal/installation of tanks used for flammable or combustible liquids as specified in the Commonwealth of Massachusetts Board of Fire Prevention Regulations, 527 CMR. Furthermore, permits issued for blasting operations are processed to ensure Firefighters are detailed at the blasting site to monitor for safe operations.